Terms of Service

Terms Of Service This document was last updated on 2021-10-20 All Packages Mentioned on creativeON website are exclusive of VAT Preamble These Terms of Service (the “Agreement”) are an agreement between creativeON, a key supplier of worldwide web page hosting services in Pakistan, or “we”, “us” and “ours”, “its” and the Users, “you” or “your” and “yours”.

The agreement intends to set forth the general terms and conditions for the use of creativeON products and services (Collectively Services). Your use of these services warrants that you agree to be bound by this Agreement. If you do not agree to abide by this agreement, you are not authorized to use the services made available by creativeON.

All customers of the services provided by creativeON are subject to the terms of service contained in the agreement. The agreement stipulates the rights, duties and obligations of creativeON and the User. Account Eligibility By registering with us or by using our services, you warrant that: You have attained the age of eighteen years (18) or you are older than 18 years.

The services provided by creativeON are intended solely for people who are eighteen years (18) or older. If any user under the age of eighteen (18) years access to the services violates this Agreement. If you are using these services on behalf of any third party, you agree that you are authorized to act on the behalf of the other party binding it to this agreement and that you are authorized by other party for the actions you take in connection with the services.

You are responsible to provide us you accurate, current and complete information as desired on the registration form. The information includes you valid email ID, different from the domain you sign up under. We require this email ID to contact you in case of an abuse issue or in time of need to contact you.

You are responsible to ensure the accuracy, completeness, and updating of the information of your account including domain accounts at all times. creativeON does not take any responsibility for any lapse in the services or domain reg i stration due to obsolete information associated with any domain.

If you desire to change your contact information or verify it for accuracy, please contact our support staff via email. Any false contact information may result in termination of your account. We may ask but not limit ourselves to government-issued identification and scan copy of credit card or CNIC or other identification document used for purchase of dedicated servers or any other such services.

Complete or part failure in providing the required information may result in denying your order. You agree to be fully responsible for the use of your account and any other actions that may take place via your account. You are responsible to maintain the security and confidentiality of your password for your account and any other such information related to the security of your account with us.

You agree that any dedicated IP order other than provided with a hosting package is subject to IP justification. As IP justification practices change consistently to remain in compliance with the policies of the American Registry for Internet Numbers (ARIN). We have the right to deny any dedicated IP request on the basis of insufficient justification and utilization of current IP.

Reseller Terms and Client Responsibility Compliance of the terms and conditions outlined in this agreement by the client who purchases from resellers is the sole responsibility of the resellers. Resellers are responsible to provide support to their clients; we do not provide support to clients of creativeON resellers.

Resellers are responsible for supporting their clients. If any of reseller’s client requests for support to us, we reserve the right place that account on hold to the time that reseller takes over the responsibility for its client. We require that resellers made support requests on behalf of their clients for security purposes.

We hold resellers responsible for the content stored or transmitted by their clients. Resellers are also responsible for all actions carried out by their clients. If any of the client’s actions violate this agreement, the reseller will be held responsible for that.

Reseller accounts cannot be used for storage/backup purposes or to host expired domains. Accounts in voilation will be sent a notice. Non compliant accounts after 3 days of notice serviced through email will be suspended. Accounts are only suspended after assurance of instant compliance with 5$ a un-suspension fee. creativeON takes no responsibility for the acts and omissions made by our resellers.

Resellers hereby agree to indemnify creativeON from and against any such claims from any users resulting from resellers’ acts and omissions. We reserve the right to make changes in our reseller programs and promotions at any time without prior notice to the resellers.

Such changes will take effect as these are posted online or any subsequent date or day as set forth by creativeON. Resellers hereby agree to assume all responsibility for billing and technical support for their clients. Managed Servers & Managed Backups: Set up the server, VPS, cloud server to host websites and emails.

Optimize cPanel servers f to minimize resource consumption and scale the hardware in case of upgrade requests. Update the hosting panels to their latest version within the Scheduled Maintenance window. Install additional standard Web hosting related services/software on client request.

Monitoring of managed servers and taking responsive actions if the servers become unavailable. In the case of backup servers or managed backups, creativeON responsibility is to keep the backup server running as per standard TOS, schedule the backups, and provide assistance in restoring the data.

For backup servers, the responsibility of data is the same as standard servers. i.e., the customer is solely responsible for the data. Note: For mission-critical data, clie